Policies
Refund Policy
Draft for provider review. Values in [brackets] are pending the owner: legal entity, registered address, country, support address and governing law. The text about credits, delivery and refunds is shared with the pricing page and must stay identical there.
1. What we sell
Credits for automated website checks, and weekly or monthly plans. The scan runs automatically and the report is emailed to you; no one writes it by hand. Credits are added to your account as soon as the payment is confirmed, and you only ever scan sites you enter yourself.
Credits are usage credits for this tool only. They have no cash value, cannot be withdrawn, exchanged for money, transferred or given to another person, and they expire 12 months after purchase.
2. When we refund
Unused credits can be refunded within 14 days of purchase. Credits that have been spent on scans are not refundable, because the scan has already run. A plan's current period is not refunded when you cancel; cancelling stops the next charge. Where the law gives you a stronger right, it applies.
- Unused credits: full refund within 14 days of purchase.
- Spent credits: not refundable, because the scan has already run and the report was delivered.
- Charged twice for one order: the duplicate is refunded in full.
- Scan failed on our side: the credits for that scan are returned to your balance.
- Plan cancelled: the current period is not refunded; the next charge does not happen.
- Statutory rights: where the law gives you a right to withdraw or a guarantee, it applies as the law provides.
3. When we do not refund
Credits already spent, a plan period that has been delivered and used, and orders that were fraudulent or broke the terms (for example scanning a site you do not own) are not refunded.
4. How to ask
Write to [email protected] with the provider's order number and the email address you paid with. We answer within a reasonable time and tell you the decision. Do not send card numbers: we never need them and never store them.
5. How it is paid back
Refunds go back through the payment provider to the method you paid with, usually within 5 to 10 business days once approved. The provider's own timing applies. Tax that the provider collected is refunded with the payment.
6. Chargebacks
If you open a dispute with your bank instead of writing to us, the provider handles it and scanning for that order pauses. Writing to us first is faster for both of us.
See also the Terms of Service and the Contact page.