Policies
Contact
Draft for provider review. Values in [brackets] are pending the owner: legal entity, registered address, country, support address and governing law. The text about credits, delivery and refunds is shared with the pricing page and must stay identical there.
Support
Email [email protected]. Write to the support address on the Contact page and we answer from there.
To find your order quickly, include the provider's order number from the receipt they emailed you and the address you paid with. We never ask for card numbers or passwords.
Who you are buying from
[LEGAL ENTITY]
[REGISTERED ADDRESS]
[COUNTRY]
The payment provider listed on your receipt is the merchant of record for the sale and handles card processing, tax and the receipt.
Common questions
- Paid but no credits yet: credits are added as soon as the provider confirms the payment, and the receipt arrives separately. If it has been more than a few minutes, email us with the order number.
- Scan a site: enter the site, then add the DNS record or meta tag we show to prove you control it. Deep scans stay blocked until that check passes.
- Cancel a plan: use the link on the provider's receipt; it stops the next charge and the plan runs to the end of the paid period.
- Refund: the Refund Policy explains unused credits and cancelled plans.